Refund policy

Thank you for shopping at Mushroom Baby Bamboo, operated on website https://mushroombabybamboo.shop. We offer apparel products including rompers, t‑shirts, men’s tops, swimwear, dresses, shorts and jogger pants. This Return and Refund Policy governs all return, exchange and refund requests submitted for orders placed on our site. All customer‑service‑related communications should be sent to our official email address: info@mushroombabybamboo.shop. Shopify only serves as our e‑commerce platform provider and is not responsible for processing returns, exchanges or refunds for purchases made at our store.

Return Eligibility Period

You may submit a return request within 30 calendar days from the date you receive your delivered order. Any return request submitted after this 30‑day window will not be approved, unless the item arrives damaged or defective due to our shipping or manufacturing error. The 30‑day timeline starts counting on the delivery date shown on the carrier tracking record, weekends and public holidays are included in this calendar‑day calculationShopify.

Condition Requirements for Returned Goods

To qualify for return, all apparel items such as rompers, t‑shirts, men’s tops, swimwear, dresses, shorts and jogger pants must meet all of the following conditions:

  1. Items are unworn, unwashed, unaltered and free of stains, perfume residue, makeup marks or pet hair.
  2. All original product tags, labels and packaging must remain fully attached and intact.
  3. You must provide valid proof of purchase including order number, order confirmation email or payment receipt from our store.
  4. Items cannot show any signs of personal use or damage caused by the customer.

Items that fail to satisfy these requirements will be sent back to the customer at the customer’s own cost, and no refund or exchange will be issued. For hygiene protection purposes, swimwear can only be returned if the hygiene seal remains intact and the product has never been tried on, except for factory‑defective swimwear items.

Non‑Returnable Items

The below‑listed categories are non‑returnable and non‑refundable:

  1. Products clearly marked “Final Sale” at the time of checkout.
  2. Items with broken or removed hygiene seals for swimwear.
  3. Heavily discounted clearance products labelled as non‑returnable on product pages.
  4. Gift cards, if available in our store.
  5. Items damaged due to improper washing, customer modification or normal wear‑and‑tear.

Return Request Process

Do not send items back to us without prior authorization. To initiate a return:

  1. Send an email to info@mushroombabybamboo.shop with your order number, full name, list of items you wish to return, and the reason for return. Attach clear photos of goods if you report defects or damage.
  2. Our support team will review your request and send you return instructions within 2‑3 business days.
  3. Once you receive our authorization notice, carefully repack your goods with all original tags and accessories included, and ship the parcel following our provided instructions.
  4. Return shipping fees shall be borne by the customer, except for returns caused by our mistakes such as defective goods, wrong‑item shipment or shipping damage. Original shipping charges paid at checkout are non‑refundable unless the return is caused by our error.
  5. Parcels sent back without prior return authorization will be rejected and will not be processed for refund or exchange.

Damaged, Defective or Incorrect Items

Please inspect your goods immediately upon delivery. If you receive defective, damaged or incorrectly shipped apparel including rompers, t‑shirts, men’s tops, swimwear, dresses, shorts and jogger pants, please email info@mushroombabybamboo.shop within 7 calendar days after delivery. Please include your order number and clear photos showing product defects, damage or wrong items. We will assess each case, and we may offer options including replacement, partial refund or full refund. In these circumstances, we will cover reasonable return‑related shipping costs.

Refund Processing

Once we receive and physically inspect your returned merchandise, we will send an email notification to inform you whether your return has been approved or rejected.

  • If your return is approved, refunds will be processed back to your original payment method within 5 business days after inspection confirmation.
  • Please allow additional processing time for banks, credit card providers or payment platforms to post funds to your account. Delays caused by financial institutions are outside our control.
  • Refunds can only be issued to the original payment channel; we cannot redirect refunds to different accounts or payment methods. Partial refunds may apply when returned products show minor wear or missing original accessories at our sole discretion.

Exchanges

We support exchanges only for defective, damaged or incorrectly delivered products. If you want to exchange for a different size or different style for non‑defective apparel items, please submit a return request for a refund and place a brand‑new order on https://mushroombabybamboo.shop. Subject to stock availability, we may arrange same‑item size exchange at our discretion; additional shipping fees may apply.

Order Cancellation before Shipment

You may request order cancellation by emailing info@mushroombabybamboo.shop only before your order is marked fulfilled and shipped in our system. Once the order has been dispatched, cancellation requests will no longer be valid, and you will need to follow our return procedure after receiving the package. Approved pre‑shipment cancellations trigger full refunds to the original payment method within 5 business days.

International Returns

Customers placing international orders are responsible for all cross‑border return shipping costs, customs duties, import fees and any related taxes generated during return shipment. We do not cover international return customs charges.

Contact for Policy‑Related Questions

If you have any questions regarding this Return and Refund Policy, please reach our customer‑service team at info@mushroombabybamboo.shop. This policy applies exclusively to purchases completed at https://mushroombabybamboo.shop.