Shipping policy

This Shipping Policy applies to all orders placed at Mushroom Baby Bamboo via our website https://mushroombabybamboo.shop. Our store sells apparel items including rompers, t‑shirts, men’s tops, swimwear, dresses, shorts and jogger pants. For any shipping‑related questions, please email our support team at info@mushroombabybamboo.shop. Our online store is powered by Shopify, which acts only as an e‑commerce technical platform provider; Shopify does not handle product shipment, delivery coordination or shipping‑related customer claims.

Free Shipping Offer

We provide free standard shipping for all eligible orders placed on our store. No additional shipping fees will be charged at checkout for orders that meet our free‑shipping requirements. Please note that free shipping covers standard delivery service only; expedited shipping services are not included within this free‑shipping benefit. Import duties, customs fees, taxes or any additional local government charges for international destinations are not covered by our free‑shipping offer and remain the sole responsibility of the customer upon arrival of the parcel. We reserve the right to adjust or discontinue this free‑shipping promotion at any time without prior notice.

Order Processing Time

All orders for rompers, t‑shirts, men’s tops, swimwear, dresses, shorts and jogger pants require processing before dispatch. Order processing takes 3‑7 business days. Business days exclude weekends and official public holidays. Processing time is separate from transit delivery time. You will receive an order‑confirmation email right after successful payment. Once your package is dispatched, you will receive a shipment notification email containing your tracking number and carrier information. During peak shopping seasons, promotional events or high‑volume periods, processing times may be slightly extended.

Delivery Timeframes

Delivery times are estimated and not guaranteed. Estimated transit duration for standard shipped parcels ranges from 7‑20 business days after dispatch. Actual delivery timelines can be affected by carrier workload, remote location addresses, customs clearance procedures, bad weather conditions, public holidays and other circumstances outside our reasonable control. We cannot be held liable for delivery delays caused by third‑party logistics providers or external force‑majeure events.

Tracking Your Order

After your apparel order leaves our facility, a tracking number will be sent to your registered email address. You can monitor your parcel delivery status using the tracking link included inside the shipment email. If you cannot locate your tracking email, please check your spam or junk folder, or contact us at info@mushroombabybamboo.shop with your order number for tracking assistance.

Risk of Loss

Title and risk of loss for all purchased clothing items including rompers, t‑shirts, men’s tops, swimwear, dresses, shorts and jogger pants transfer to you once the parcel is handed over to our designated shipping carrier. If your package shows status as delivered according to carrier tracking records, we are not responsible for lost or stolen parcels after confirmed delivery. We strongly recommend customers provide accurate and complete shipping addresses and arrange for secure parcel reception.

Address Modification Requests

Address changes can only be accepted before your order has been marked as shipped in our system. If you need to update your delivery address, please send an email to info@mushroombabybamboo.shop immediately after placing your order. Once the parcel has been dispatched, we can no longer modify the shipping destination. Incorrect addresses provided by customers which result in undeliverable, returned or lost parcels will be the customer’s responsibility.

International Shipping, Duties and Taxes

We ship to multiple international destinations. Our free‑shipping benefit applies to eligible international orders for standard delivery. Please understand that cross‑border shipments may trigger import duties, customs taxes or clearance fees imposed by your local government. These charges are not included in our product price or our free‑shipping service. Customers are fully responsible for paying all such customs‑related costs upon parcel arrival. We have no control over customs inspection procedures and cannot predict customs clearance delays.

Lost or Damaged Parcels

If your package appears lost according to carrier tracking information, please reach out to us at info@mushroombabybamboo.shop with your order number. We will open an investigation with the logistics provider. Investigation periods set by carriers may take several business days. For items received with visible package damage or damaged apparel goods including rompers, t‑shirts, men’s tops, swimwear, dresses, shorts and jogger pants, you must email us within 7 calendar days of delivery. Please attach clear photos of the outer package and damaged merchandise. We will review each case in accordance with our Return and Refund Policy and offer appropriate resolutions.

Undeliverable and Return‑to‑Sender Parcels

Parcels returned to us due to invalid address, recipient refusal to accept delivery, unpaid customs fees or failed multiple delivery attempts will be classified as undeliverable. Customers will be responsible for any return‑to‑sender fees and any reshipping costs if you wish the goods to be sent out again. If you no longer want the merchandise after parcel returns, refunds will be processed minus incurred shipping and return‑to‑sender charges according to our Return and Refund Policy.

Shipping and Return Relationship

Our Shipping Policy works together with our Return and Refund Policy published on https://mushroombabybamboo.shop. Return shipping costs for customer‑initiated returns are borne by the customer, except for cases caused by our error such as defective items, wrong‑item shipment or shipping‑caused damage. Our free‑shipping offer only applies to original outbound orders and does not cover return shipment expenses.

Changes to Shipping Policy

We reserve the right to update this Shipping Policy as needed. Any revisions will be published on our website https://mushroombabybamboo.shop, with the “Last Updated” date modified at the top of this document. Your continued purchases on our store constitute acceptance of the updated policy terms.

Contact Information

Should you have any questions or concerns about this Shipping Policy, please contact our customer‑support team via email: info@mushroombabybamboo.shop.